State Farm® Insurance Agent Jaime Luna Jr

"I would open this by stating that I had used State Farm insurance for about 2 years while living in Omaha. Never had a single issue. 10/10. Now lets jump to Texas, specifically this office and agent. I bought a new car, 2025. I had it quoted and insured through State Farm. Having just moved to Texas I had to apply for a new ID. A month ago I get my ID and the same day I get a letter from State Farm, this agent telling me that my policy will terminate on 10/8/2025 because I no longer hold a valid ID. I call the office and talk to someone, not the agent. He tells me to just text my new license to a number. this was about the 15th of September, I have the text. I got a second notice on the 23rd. I call again they assure me it was handled and my policy will not change. On the 23rd my info is submitted for underwriting, verified by State Farm. Move to 10/10. Someone attempted to steal or vandalize my car, I call to have it towed to a shop not wanting it to sit with no window and full of broken glass. Only to be told my policy was termed on 10/8 because I was not a valid driver and they could not help me. So I drove my car to a place to store it until the next morning, I call this office and leave a message asking specifically for the agent to call me. After spending like an hour on the phone with a 1800 number agent the next day it turns out, the employee at this office did in fact enter my info to be updated and it got missed by the underwriting team. She was sorry, my policy would be reinstated, without losing any time covered so they would tow the car from where I had it to a shop and all that. Great. Never got a call from my agent, never got an apology or anything. Jump to tonight, my policy is back in my billing section on the app. Now with an extra 110$ policy reinstatement fee and having my rate adjusted up 30 some dollars from what I was quoted. I called the 1800 number again, having to go to a supervisor to have my policies, all of them ended today. My complaint about my coverage ending on 10/8 was reopened explaining my ongoing issues with State Farm. I did not expect anything, I did not ask for anything after their mistake. And maybe it is because I grew up small town, but I feel like this dude could have at least called me back if not to apologize then to at least discuss the events, like I asked. Nothing. Anyway Geico quoted me like 50$ a month less for comparable coverage. If you want to go with State Farm I would use any other office. The 1800 reps are hit and miss but the supervisors are always helpful. 11/3 Jaime called me. I cut out part of my review of him as an agent. Nobody's prefect and he agreed that he should have been informed of what was going on with my policy and claim and if he knew exactly how bad it was handled he would have called me. If you have a valid grievance and he is aware. He does seem to want to do what is best for his customers. I'll consider another quote from state from in 6-12 months or whenever my policy is up."

"I absolutely love this office!!! Every time I've needed to call I have received the most professional, kind, experienced, helpful, service!! Misty was very helpful in resolving my billing issue! Excellent customer service!! I would highly recommend this office to everyone looking for home and auto insurance!!!"

"What an amazing team ! Whoever it is that picks up the phone they always help me and make sure that all my questions and concerns are handled. Even when they don’t have the answer they make sure to take care of it as soon as possible. Definitely love the fact that they care and even when i didn’t know anything about life and health they took the time to answer all of my questions and felt like they were really wanting to help me so i can pick a life and health policy that fits my needs and budget and not just trying to make another sale ! Definitely recommend this office , they are rare to find !"

"Buenas tarde recomiendo mucho a la oficina del senor jaime luna pero le agradezco mucho a la senora jazmin que me ayudo mucho y trabajo muy profecinal supero la espetativa muchas gracia"

"Excellent service provided by Misty!! Thank you"

"Misty at the Jaime Luna Office by Palo Alto was Awesome to work with! She not only assisted me, she went beyond the call of duty to get my policy updated knowing I had a time crunch. It's great when you come across someone genuine in any line of business that is truly there to help! Russell Vanlandingham"

"Everyone at this office was very helpful. I came in to ask about my insurance. Turns out I'm with progressive and sadly got locked out my car :( Rossie, Stephen, Connor & Jeanette went above and beyond to help me out to contact my insurance and get me help ASAP."

"Great customer service! Highly recommend."

"Painless, Quick, Fast and Easy! Wish all Insurances Agent are like Stephen! Best experience in 50 yrs!"

"⭐⭐⭐⭐⭐ Exceptional Service & Expertise! I can’t recommend Misty Wood enough! She recently helped my boyfriend find the perfect insurance policy, and the experience was nothing short of amazing. She took the time to explain every detail, ensuring he felt confident and informed about his coverage. Her professionalism, patience, and genuine care for her clients truly set her apart. If you’re looking for an agent who will go above and beyond to find the best policy for your needs, Misty Wood is the one to call!"

"Stephen was the agent that took care of me, he started a plan and got me coverage very quickly and very professionally."

"So far very happy with your office. Your Rep Colin was excellent, answering all my questions & very knowledgeable in all my questions."

"I transferred my State Farm account after reading great reviews on Misty and am very happy that I did. I found that all the staff at Jaime Luna's office are super nice and helpful. Thank you Misty, Jazmyn and Sandy."

"I had some questions on my new vehicle and State Farm is always so helpful, today I had the pleasure of speaking with Lilia Diaz and she was so informative, thanks you! RJA"

"I would recommend anyone here due to great customer service and very helpful"

"Jazmyn was amazing helping me and my family get situated with insurance as we move into a new home. 10/10 recommend!"

"Stephen was awesome! He was pleasant to talk to and very knowledgeable and thorough. Made my experience easy and enjoyable"

"Great staff!"

"Misty was very nice , extremely helpful and easy to talk with about my policy!"

"Jaime Luna team is always helpful and courteous with your questions and needs."

"5 star service"

"Thank you mari for being so helpful this morning. Great customer service as always."

"Mari was so nice and helpful. She set up the DSS app for me."

"Hello Mr Jaime : you have good people working for you, Lilia is very efficient very polite good attitude"

"They are amazing on getting a good deal for insurance and answer every question. Misty has been helping me out with my policy , she is amazing 5/5 stars if I could give more I would. Definitely recommend."